CHC33021 – Certificate III in Individual Support – Ageing & Disability Specialisation – for Domestic Students

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CHC33021 - Certificate III in Individual Support(Ageing & Disability Specialisation)


By undertaking the Certificate III in Individual Support qualification, you will develop the knowledge and skills to work as a support worker in the community, home or residential care setting. You will be providing quality care and person-centred support to people who may require support due to ageing, disability or some other reason in their homes or in community settings.

This qualification will equip you with a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support. The knowledge may include structure and function of human body systems, legal and ethical requirements, safe work practices, communication, individualised support, cultural diversity, empowerment of older people and individual with disability, dementia, personal care, palliative care, community participation, social inclusion, person centred behaviour supports and ongoing skills development using a strength-based approach.

Online training is available for this course.
Qualification Description

This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

View Course Units


This qualification is delivered over 945 hours, including 120 hours of practical placement. Participants enrolled in this course will have up to 48 weeks (including 20 hrs/per week of studying and excluding the holiday and term breaks) to complete the course requirements.

The course duration may vary for individual students based on their current academic and work experience. All students will be assessed on an individual basis for their ability to meet the course requirements within an extended or reduced timeframe.

Delivery Format

This qualification will be delivered using a combination of online-based theoretical delivery and other student participation methods. This will include classroom sessions, directed self-study, skills training, self-paced learning, assessment assistance and supervised practical placement experience in a community and/or residential setting to build on participant’s knowledge and skills on-the-job.


The theoretical online sessions in the individual units of competency may include participation in skills training and practice training, scenarios and projects, reports, student learner guides, audio-visual aids, and technology as learning tools to build student performance knowledge further. The Training and Assessment ensure that students have adequate time to learn the topics and opportunities for reinforcement and complete and submit challenging tasks required for assessment purposes.


A variety of presentation types may include eLearning resources and classroom-style delivery for those students requiring assistance. Such methods are well suited to present fundamental and theoretical knowledge.


The effectiveness of the training sessions involving student participation is encouraged, including class sizes from 5 to 25 students. These restrictions will maximise trainer/student interaction during training.


189 Plenty Road, Preston, VIC 3072. Practical placement projects locations as negotiated by ALACC with individual Providers.

Employment Job Opportunities

Upon completing this course, students may gain employment within a community and/or residential setting in the aged home and community care sector.

Occupational titles may include Disability Support Workers, Personal Care Assistant, Nursing Assistant, Personal Care Giver, Care Worker, Accommodation support worker, Assistant in Nursing, Care Assistant, Community care worker, community support worker, home care assistant, In-home respite worker, Residential care worker or Support worker.

Career Pathway

Successful completion of this qualification will enable you to progress to CHC43015 Certificate IV in Ageing Support, CHC43121 – Certificate IV in Disability Support or HLT54121 Diploma of Nursing.

Who May Attend

This qualification is beneficial for any person who may:

  • Be actively seeking employment in community and/or residential setting
  • Have no formal qualifications in in aged care, community services or disability support
  • Wish to review/update knowledge and practical experience
  • Be seeking a new career
Pre Requisites
  • There are no specific pre-requisite requirements for entry to the qualification as per the Training Package.ALACC policy requires:
    • The Learner must be 18 years or over
    • Have satisfactorily completed Year11 or equivalent.
    • Demonstrate proficiency in English literacy and numeracy skill that meets industry requirements as a part of Certificate III in Dental Assisting Course. Refer to ALACC policy on English Language Proficiency.
    • A Pre-training Review is conducted with the Learner to identify Language, Literacy and Numeracy levels, any disability that may affect your learning and to ascertain support that may be required during your study period.
Recognition of Prior Learning (RPL)

Students may be able to decrease the length of their studies if they wish to. Recognition of past-experience and/ or qualifications gained elsewhere is also acknowledged. Applications can be made for Recognition of Prior Learning (RPL) and Credit Transfer.  These will be assessed according to the college’s policy & procedures to determine if/how much advanced standing will be granted. This qualification holds National Recognition.

Credit Transfer

ALACC recognises AQF qualifications and Statements of Attainment issued by any other Registered Training Organisation in Australia. Students may request total credit for a whole unit or qualification based on study in an identical unit or qualification at another institution. Suitable documentation such as a Statement of Attainment/ Transcript of results must be provided when applying for Credit Transfer.  Applications can be made for Credit Transfer (CT) via online form from ALACC website or Student Portal.


The detailed explanation of Credit Transfer or Recognition of Prior Learning (RPL) could be found in Course Credits Transfer (CT) and Recognition of Prior Learning (RPL) | ALACC Health College Australia.


Assessments will be conducted to determine the student learning outcomes and to finalise the achievement of the competency-based learning outcomes. Assessments may include student questions, case study/scenarios, projects, practical skills observation and on the job role environment / practical placement environment tasks.

All assessments will be undertaken in accordance with the ALACC Assessment policy. Students will be advised of the assessment requirements at the beginning of each unit. Individual Unit outlines also contain assessment information. As this is a competency-based qualification, assessment continues throughout until the participant either achieves competency in the assessment tasks or a further training need is identified and addressed.

Practical Work Placements

To achieve this qualification, the learner must have completed at least 120 hours of work placement as detailed in the Assessment Requirements of the Units of Competency.

ALACC takes the responsibility to find practical placements and will negotiate with individual providers and ensure an agreement is in place. For security reasons, students cannot undertake their practical work placements without a valid agreement between ALACC and the Placement Providers.


Students who wish to use their current place of work if relevant to the course, must discuss with the ALACC course coordinator and provide evidence of current work as per our placement process. An Agreement will be sent to the facility after negotiating with the Placement Provider.

Students going on work placements will be required to provide relevant documentation to enter the facility such as police check, mandatory immunisation and COVID booster vaccination. Students allergic to the latter must provide evidence.

Cancellation of work placements by the student will attract a minimum payment of the administrative cost of $70 unless a medical certificate is provided. The student placement may be delayed to allow time for the Placement coordinator to find another work placement.

Student Support

An orientation session will be provided to students prior to commencing their study. ALACC offers student support services as per ALACC student support policy and helps with both academic and non-academic matters as applicable.

Course Units

Please ask us about credit transfers.

Core Units

Facilitate the empowerment of people receiving support
Apply basic principles and practices of infection prevention and control
Provide individualised support
Recognize healthy body systems
Support independence and wellbeing
Communicate and work in health or community services
Work with diverse people
Work legally and ethically
Follow safe work practices for direct client care

Elective Units

Deliver care services using a palliative approach
Provide support to people living with dementia approach
Work effectively in aged care approach
Work effectively in disability support
Contribute to ongoing skills development using a strengths-based approach
Support community participation and social inclusion

This qualification requires successful completion of 15 units comprised of nine (9) core units and six (6) Elective Units as specified in the CHC Community Services and HLT Health Training Packages.

Enquire about this course

Click here to view Course Fees
Full Fee
Winter Special**
AUD 1,300.00 AUD 899.00
Non Refundable Application Fee: AUD 300.00
Materials: AUD 300.00

Additional Costs

Uniform: AUD 40.00

**Pay upfront

Government Funding Subsidised Fee (Non-Concession)
AUD 170.00
Fees: AUD 20.00
Registration Fee: AUD 100.00
Materials: AUD 50.00

Additional Costs

Uniform: AUD 40.00

*Indicative Fees Only - Subject To Change

Government Funding Subsidised Fee (Concession)
AUD 104.00
Fees: AUD 4.00
Registration Fee: AUD 50.00
Materials: AUD 50.00

Additional Costs

Uniform: AUD 40.00
Government Funding Eligibility

To assess your eligibility for government funding please speak to one of our friendly staff or use below link:

Check your eligibility

*Eligible students must: –

  • Present a Green Medicare card
  • Be a Permanent resident in Australia
  • Not have a qualification higher or equal to qualification being applied

For further information please contact our friendly staff

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